Disappointing & Unfair

Alarm system has been struck by lightning on 6 November 2021. I reported the fault on 8 November (after no call was received from the call center.) Then, because of ongoing poor service and rude call center personnel, I decided to give them notice at the same time.

Today, on 07 December, I receive a statement, claiming that I am liable for a full months services for December 2021, plus the annual radio fee (total of >R700). This, after I have not received any service from ADT. The alarm system is not even functional. I also have no signed agreement in place with them (ADT took over from a previous security company) and have no idea about the "Calendar month notice" requirement on their contract.

It is unfair to expect payment, based on supposed "contract terms" (which does not exist between myself and ADT), if the contract holder themselves didn't meet their own contractual expectations by providing a basic service and functional alarm system which is connected to a call center.

Absolutely appalling and disgusting!