Disappointing Technical Service, *********** Support, and Quick Billing

Poor technical service and completely *********** support received from ADT. It is deeply disappointing that while your team fails to provide the necessary assistance to resolve a simple technical issue, you seem to be exceptionally quick and efficient when it comes to billing customers — even charging double in this case.

I reported a mul****ioning alarm, and a technician was sent on the 14th of October 2025. Subsequent to that, another technician was sent on the 21st of October 2025, as the alarm was still malfunctioning and I was assured that this visit was a recall from the previous visit, and I wouldnt be charged for it.

Days after the incident, an ADT call centre agent called me indicating that my account is in arrears, and I explained that the money charged for the technical assitance, would be combined with my monthly installment, which is billed every last day of the month. However, my account was debited R573.70 on the 25th of October 2025 for the technical assistance provided by the first technician as agreed

Today, 31 October 2025, I was billed again for the very same assitance provided, together with my monthly installment, with my account being debited more than a R1000. I then got an accesssive billing report through an email, invoiced 01 November 2025 (mind you, today is the 31st of October 2025), indicating alarm signals for the month of September 2025. Make it make sense!!!!!!! Becuase I'm struggling to put the pieces together.

It would be sooooo great for the billing personnel and their efficiency to be swapped with the personnel that attends to consumers for any security services. Because competency is a word not in their vocabulary.

3450 and counting as of today, bad reviews and complaints about ADT poor service, what exactly are we paying for????

And don't use the famous slogan "we apologise", GIVE ME BACK MY MONEY!!!