Disappointing.

I am extremely disappointed with the level of service I have received. Every time I call the contact centre, the agents prematurely cut the call without assisting me or answering even simple questions. As a new client who is still waiting for installation, this experience is both frustrating and unacceptable.

It is concerning that I am being treated this way before my service has even been installed. It makes me question what the after-care service will be like once I am fully signed up. If this is the standard of support for new clients, I may have no choice but to cancel my contract during the cooling-off period.

My sales agent Lewis was great but dealing with the rest of your team is absolutely appalling. They have zero problem solving or customer service skills.