Disappointed

We installed ADT November 2022 after we had a break in October, in December it was working perfectly, beginning of Jan 2023 it stopped working, we logged a call the whole of Jan and nobody came to fix it, tried our luck again in Feb but still no luck, then I decided to reverse my payment for the month of February and they started calling asking why there was no payment for Feb and my answer was I can't be making payments for a service I am not receiving, they promised to come and fix in Feb after the call but nobody came.

We kept on logging calls from Feb up until a Good Samaritan by the name of Elen or Elaine, called us in June and they finally came to fix.

But ever since they came to fix they are demanding payments from Feb until now and my answer to Ruth Van Wyk from the accounts department was that I can't make a payment for a service I've never received meaning I will only make a payment for June and July, they never deducted the money for June and July cause they wanted me to also make payments for all the months I missed and ended up disconnecting the system due to non payment.

Now my plea is for them to come and take out their system so I can install from another company who understands customers service and the importance of a customer as well as the urgency of fixing things on time.