Digusting service

I am extremely dissatisfied with the service I've received from ADT Security. Despite being a reliable paying customer, I've experienced two incidents where my premises were ****** and valuable machinery was ******.

On both occasions, the panic button was pressed, but the response time was unacceptably long (10-15 minutes). By the time your team arrived, the ******* had already left.

Furthermore, I was shocked to discover that one of your officers had been disparaging my business to the police, which undermined the seriousness of our case.

I expect a higher level of service, especially given my consistent payment history.

I will be suing for damages, including but not limited to, the value of the ****** machinery, loss of business, and reputational damage.