DEPLORABLE CUSTOMER SERVICE ADT

About 1 year ago I requested alarm to be checked for functionality. Technician reported no problem. I was billed. Towards September / October last year my neighbour was brutally attacked at gunpoint in his house. I decided to use the \staying\" function. It never worked. Upon enquiring from ADT considering the previous functionality test I was told that I was suppose to complain immediately and will be billed for the technician service. Sunday afternoon and Monday evening the power went down but we wasn't informed. Monday afternoon I sounded the alarm to check ADT response. My wife was contacted and asked for password. On Tuesday morning I complaint about service but was not assisted. During the mid morning I sounded the alarm to check on ADT response. When ADT could not reach my wife by phone, I was never contacted as alternative. I waited for ADT reaction vehicle to see if they respond to alarm but they didn't arrive. When enquiring about their response I was told that they could not reach us and left a note in the post box. No note was found in the post box. Is this the level of service we are paying for to secure our property?"