Delayed Services apparently of no concern to your safety!!!!

<p>On doing a test on my alarm I noticed that one of the important functions were not working at all. I immediately contacted the technical monitoring centre to query this. After putting up a fight and giving lots of excuses as to why my discovery was not an issue if concern the technician then insinuate that the fault had come from my end and that their own equipment was not their own and that I should just monitor the situation! When asked how do I monitor this, I was told just keep doing the tests the system will get use to it and eventually wor****! To get a technician out I would be charged R530 for an error that clearly originated from their goods. I was also told that as long as they receive a signal whether it's the second you set it off or 10 min later it shouldn't be a problem which in my view is the biggest problem!!! It can take take any amateur intruder 5 min or less to harm you!</p> <p> </p> <p>If this is the kind of service I receive on a fault picked up during testing I fear what would the out come be should I be placed in a life threatening situation.</p>