DELAYED REFUND FOR ADT DEVICE INSTALLED THAT DID NOT WORK

<p> </p> <p>Almost 2 months ago I contacted ADT enquiring about further security measures for my property. An ADT representative,</p> <p>Emmanuel Peters, contacted my husband and quoted a few affordable options for us.</p> <p>He suggested that we put a break glass detector as he has one in his home and he hasn’t experienced any problems with it.</p> <p>I made an eft payment the very next day , sent it to Emmanuel and signed an invoice for him.</p> <p> </p> <p>Almost a week had gone and I didn’t hear from him or ADT. Eventually at the end of the week (week 1), two technicians arrived to process the installation.</p> <p>They had to utilise installation manuals as they were not fami**** with the device.</p> <p>The first device did not work, so it was removed and a new device installed. The second device didn’t work either, the technicians left and promised to return the next day.</p> <p> </p> <p>Another week (week 2) passed. I then informed Emmanuel of my frustrations and asked him for help in resolving this issue .</p> <p>He referred me to Nalendran Vencatasu as he is the Technical Manager</p> <p>Nalendran contacted my husband and promised to resolve the matter by mid week of the following week(week 3) as they were waiting for a “tester”..</p> <p>Mid week passed and Nalendran did not resolve the matter until my husband contacted him again.</p> <p>Finally on Tuesday 2weeks ago , a technician arrived to test the device. The detector does not work!!</p> <p> </p> <p>The tech contacted Nalendran and was advised to remove the device and contact Emmanuel for a refund.</p> <p>This was their solution as they could not provide an alternative.</p> <p> </p> <p>15 July 2016 Emmanuel advises that Nalendran Vencatasu will be handling the refund paperwork and it will be handed to the head office , which will take 1-2 weeks.</p> <p> </p> <p>Between Emmanuel and Nalendran they seem to be pushing the buck and no one can give me proper feedback.</p> <p> </p> <p> 1-2 weeks to wait for a refund form ADT is ********** given the fact that I had to wait a month for ADT to give me something I have paid for within a day!</p> <p> </p> <p>According to the ADT call centre refunds take 5-7 days ,today is 9 days and I did not get any feedback. I have made numerous attempts contacting the following people today (details retreived from the PMB office) :</p> <p>Emmanuel Peters(adt rep)</p> <p>Nalendran Vencatas(Technical Manager)</p> <p>Vaughan Pillay(senior technical manager)</p> <p>surprisingly no one is taking my calls or responding to my emails.</p> <p> </p> <p>Im horrified that a reputable company like ADT is marketing a product that does not work, took my money for this product ,removed the product because they do not know how it works and does not want to refund me...</p> <p> </p>