Delay on cancellation request

I called ***on 01/02/2015 and spoke with Agent Ntokozo, I advised the agent on my intention to cancel and asked what the correct process is. She gave me a call ref and advised to send a cancellation request to [Email Removed] which I did. After 24hours with no response i called back the call centre and spoke with another lady who advised that they do not have a turn around time of when to reply to my cancellation request, it might even take 2 weeks she said. This is beyond unacceptable, who must pay the account in the mean time while ADT decides when to reply back? counting from the 1st i have served what i believe to be a 30 day notice period for the service!<br> <br> I need for this to be cancelled before I put a stop on the debit order!!!<br> <br>