Deduction of debit order

Item: Adt Security
Rating: 1
Author: Aletta K

On the 10th of July, ADT deduct an amount of R341.99 out of my bank account. The debit order were returned, because of insufficient funds and the bank charge me R150 bank cost.

What concerns me is the fact that we cancel ADT almost four years ago. The ADT account was in my late husbands name, with his banking details. I want to know from them who gave them permission to take money from my account and where do they get my banking details and whose going to pay the banking cost back to me. I am not happy with their answer. They don't see the transaction on their side. How is that possible? They are not very helpfull

Helpful (0)

Replies (3)

Adt Security's replyOfficial

16 Jul 2019, 15:47

We thank you for bringing this to our attention. You will be contacted by our Customer Relations Officer as soon as possible to discuss further.

Adt Security's reply16 Jul 2019, 15:47

Official

We thank you for bringing this to our attention. You will be contacted by our Customer Relations Officer as soon as possible to discuss further.

Aletta K's updateReviewer Update

16 Jul 2019, 17:37

Thank you, I'm waiting

Aletta K's update16 Jul 2019, 17:37

Reviewer Update

Thank you, I'm waiting

Adt Security's replyOfficial

17 Jul 2019, 08:25

Dear Mrs Kapp

I will escalate your complaint to our PE branch for one of the Credit Controllers to urgently call you to further discuss and possibly resolve.

My apologies for the delay, but will get them to call you asap.

Kind Regards

Fidelity-Adt.

Adt Security's reply17 Jul 2019, 08:25

Official