1 reviews | Active since Dec 2012
Debiting accounts without authorisation
<p>I called to report a fault. I was informed a technician needed to come out they could not assist me remotely. The technician came out and advised it could in fact be done remotely a call out was not necessary. I was billed approx R964. The invoice was left with my mum while I was out. I received a call to pay the account some time after. I transferred the amojnt to the account number I was given when my system was installed. ADT still demanded payment. They then debited my account without authorisation. I instructed my bank to reverse the debit. I complained to ADT and the amount was reversed. The problem is the R900 is paid into an account number furnished by ADT. I dont know whose account number it is and the bank cannot assist. I have spoken to three different managers at ADT to no avail.</p>
We thank you for bringing this to our attention. You will be contacted by someone to help resolve this matter.
Kind regards
Customer services
Best regards,
We thank you for bringing this to our attention. You will be contacted by someone to help resolve this matter.
Kind regards
Customer services
Best regards,
