SM
Shanaaz M

1 reviews | Active since Dec 2012

22 Nov 2016, 10:34

Debiting accounts without authorisation

<p>I called to report a fault. I was informed a technician needed to come out they could not assist me remotely. The technician came out and advised it could in fact be done remotely a call out was not necessary. I was billed approx R964. The invoice was left with my mum while I was out. I received a call to pay the account some time after. I transferred the amojnt to the account number I was given when my system was installed. ADT still demanded payment. They then debited my account without authorisation. I instructed my bank to reverse the debit. I complained to ADT and the amount was reversed. The problem is the R900 is paid into an account number furnished by ADT. I dont know whose account number it is and the bank cannot assist. I have spoken to three different managers at ADT to no avail.</p>

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Replies (1)
Adt Security
Adt Security's reply22 Nov 2016, 12:39
Official

We thank you for bringing this to our attention. You will be contacted by someone to help resolve this matter.


Kind regards
Customer services

Best regards,