LM
Loganie M

1 reviews | Active since Oct 2011

21 Apr 2015, 14:30

DEBITED MY ACCOUNT LONG AFTER CONTRACT WAS CANCELL

IN MARCH 2015 I SIGNED A CONTRACT FOR ARMED RESPONSE AND PURCHASE AN ALARM SYSTEM. THE NEXT WEEK THE HOUSE WAS SOLD. I CONTACTED THE SALESPERSON AND REQUESTED THIS DEAL BE CANCELLED. DUE TO THE HOUSE BEING SOLD I NO LONGER NEEDED THE SERVICES AT THAT PREMISES. THE SALES PERSON AGREED AND CONFIRMED WITH ME THAT EVERYTHING WAS CANCELLED.<br> <br> ON SATURDAY, 18 APRIL 2015, AN AMOUNT OF R2246-00 WAS TAKEN FROM MY ACCOUNT FOR THE ALARM SYSTEM. OBVIOUSLY SOMEBODY WAS INEFFICIENT. IN A PANIC I CALLED THE SALESPERSON ON HIS CELLPHONE HE DIDNT ANSWER, NEITHER DID HE RETURN MY CALL. I SENT HIM A MESSAGE ON WATSAPP, HE NEVER RESPONDED<br> <br> ON MONDAY I CONTACTED THE PMB BRANCH. I NEED THE MONEY BACK IN MY ACCOUNT BEFORE THE 25TH APRIL AS MY BOND WILL BE PAID ON THE 25TH. I WILL NOT HAVE SUFFICIENT MONEY NOW TO COVER THE BOND PAYMENT. ZOTWA AT THEIR HEAD OFFICE TOOK MY CALL AND PROMISED TO CALL BACK ( I PHONED HER AT 11:30AM ON 20 APRIL 2015) I CALLED BACK AND LEFT A MESSAGE AT 2:00PM MY CALL STILL HAS NOT BEEN RETURNED.<br> <br> TODAY I MADE NUMEROUS CALLS TO *** AND *** MY CALLS HAVE NOT BEEN ANSWERED<br> SO I STILL DONT HAVE ANSWERS OR SOLUTIONS ABOUT MY REFUND

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Replies (1)
Adt Security
Adt Security's reply21 Apr 2015, 15:34
Official
Hello segree,

We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.

Kind regards
Customer services