1 reviews | Active since Oct 2011
DEBITED MY ACCOUNT LONG AFTER CONTRACT WAS CANCELL
IN MARCH 2015 I SIGNED A CONTRACT FOR ARMED RESPONSE AND PURCHASE AN ALARM SYSTEM. THE NEXT WEEK THE HOUSE WAS SOLD. I CONTACTED THE SALESPERSON AND REQUESTED THIS DEAL BE CANCELLED. DUE TO THE HOUSE BEING SOLD I NO LONGER NEEDED THE SERVICES AT THAT PREMISES. THE SALES PERSON AGREED AND CONFIRMED WITH ME THAT EVERYTHING WAS CANCELLED.<br> <br> ON SATURDAY, 18 APRIL 2015, AN AMOUNT OF R2246-00 WAS TAKEN FROM MY ACCOUNT FOR THE ALARM SYSTEM. OBVIOUSLY SOMEBODY WAS INEFFICIENT. IN A PANIC I CALLED THE SALESPERSON ON HIS CELLPHONE HE DIDNT ANSWER, NEITHER DID HE RETURN MY CALL. I SENT HIM A MESSAGE ON WATSAPP, HE NEVER RESPONDED<br> <br> ON MONDAY I CONTACTED THE PMB BRANCH. I NEED THE MONEY BACK IN MY ACCOUNT BEFORE THE 25TH APRIL AS MY BOND WILL BE PAID ON THE 25TH. I WILL NOT HAVE SUFFICIENT MONEY NOW TO COVER THE BOND PAYMENT. ZOTWA AT THEIR HEAD OFFICE TOOK MY CALL AND PROMISED TO CALL BACK ( I PHONED HER AT 11:30AM ON 20 APRIL 2015) I CALLED BACK AND LEFT A MESSAGE AT 2:00PM MY CALL STILL HAS NOT BEEN RETURNED.<br> <br> TODAY I MADE NUMEROUS CALLS TO *** AND *** MY CALLS HAVE NOT BEEN ANSWERED<br> SO I STILL DONT HAVE ANSWERS OR SOLUTIONS ABOUT MY REFUND
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
