Debit Orders despite cancellation

Have been a loyal ADT customer for over 7 years now. I recently moved property and contacted ADT contact centre to please assist with process so I could continue armed response with them at new premises. Was not assisted and was forced to move to another service provider after waiting two weeks for help.

Issued notice to cancel on 27 October 2025, spoke and emailed Reabetswe Rabodiba (who to this day has not rep**** to a single email). Understood that I need to pay one-months' notice but now have had my account debited for December and January. Including an annual radio fee, for 2026 when I am not with ADT any longer.

Maria Segauque and Petrus Van Wyngaardt, who were copied in my emails also don't seem to care.