DEBIT ORDER UPDATES

<p>A few weeks back I contacted ADT and asked them to amend my banking details and the consultant told me to send an email which I did. Nothing happened and they debited my old bank account which had no funds leaving me with an unpaid debit order on my credit profile and unpaid banking charges . Again I called and I explained what had happened but again I was told to send an email. In the email I requested that they please take their payment and that they amend their banking details. FOR WEEKS I HAVE BEEN FOLLOWING UP BUT NOTHING and then I get an sms saying they will suspend their services if I dont pay. Now my money is still in the old bank account and nothing has been debited and my bank details has not been amended. This is my second complaint in the last few months, my previous complaint being that I have to phone them if my alarm goes off since no-one calls me or follows up. So right now I dont even know what I am paying for????</p>