Debit Order After Cancelation

I app**** to use ADT security services and found a cheaper security service , I cancelled in two days after my application. Considering that i have not yet used their services i spoke to Sharon and Koketso (Sales Consul tent )from their Pretoria branch who claimed that there will not be any penalty fees i have to pay and my application will be cancelled after i sent a cancellation email. I did send a cancellation email as requested,hence they still sent a debit order of R949.00 to my account, unfortunately there were no available fees to debit but that lives me with bank charges that i have to pay for a service i have not used.<br> <br> I am highly disappointed on ADT service as the failed to honer my plea as a client and also misleading me by stating there is no cancellation fees involved this overall is affecting my credit status as my bank is sending me notifications stating i am leading to an unhealthy credit status.<br> <br> ADT must make sure that there is no debit order on my account