tB
tasrique B
1 reviews | Active since Oct 2017
24 Oct 2017, 14:20
debit
On the 13/09/2017 I sent ADT security a email, asking why they debit me on the 25th of August 2017 where I requested the debit to run on the 1 of every month.. got bank charge of R350 sent the proof. They contacted me almost a month later.... No sorry and to top it off they willing to refund the amount back now only! after more than a month! Honestly bad customer service
Helpful (0)
Replies (3)0
Replies (3)
Adt Security's replyOfficial
24 Oct 2017, 15:10We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.
Kind regards
Customer services
Best regards,
Adt Security's reply24 Oct 2017, 15:10
Official
We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.
Kind regards
Customer services
Best regards,
tB
tasrique B's updateReviewer Update
25 Oct 2017, 08:54they contacted me... advised they will refund me and offer a free month... I agreed then received another email advising that management rejected the 1 month free ( I feel that they playing around )
tB
tasrique B's update25 Oct 2017, 08:54
Reviewer Update
they contacted me... advised they will refund me and offer a free month... I agreed then received another email advising that management rejected the 1 month free ( I feel that they playing around )
Adt Security's replyOfficial
25 Oct 2017, 10:14We apologise for the confusion regarding your query/complaint. You will be contacted by someone who can assist you further.
Kind regards
Customer services
Best regards,
Adt Security's reply25 Oct 2017, 10:14
Official
We apologise for the confusion regarding your query/complaint. You will be contacted by someone who can assist you further.
Kind regards
Customer services
Best regards,