Death of Family Member - Dissatisfied

My Grandmother of 86 has been a client of ADT since 2003.

2 weeks after she passed away, I met with an ADT sales rep, asking if I wish to take over the contract.

My grandmother was paying R435,95 per month. I was given a quote for R305,00 per month for exactly the same property ? At face value this does not reflect positively on ADT. The fact that she was a pensioner and didn't earn much to start off with does not sit well.

I then find the original paperwork dated from 2003, included is a death waiver benefit for 12 months.

ADT informed me today that they will not be honouring this part of the contract. This only adds injury to insult, or in this case death of a loved one.

Very dissapointed in how this has been handled by ADT and really expected more from a large company like this.