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I am disgusted with the service from Andre Patrick Magerman. He contacted me about 2 months back and my beam was faulty and he assured me it will be sorted, I stated once it is sorted I will make payment for the beam because I cannot pay for something that is faulty and out of my control. My agreement was via EFT as per what I signed for and now to my surprise I get debited from my account. I called Jay Naido who is absolutely useless and have no customer service experience whatsoever and he tells me it was done by Adt systems, he stated he will remove my banking details so this does not happen again and he even said he will refund me for my reversal fees, I told him about the reversal fees and he never responded to me to date. I sent 2 emails to Andre and no communication received from him to date and I even requested to speak to the Managing Director of ADT and no response or feedback.