QS
Quintin S

1 reviews | Active since Jul 2011

20 Jan 2017, 10:15

Day light *******.

<p>I've been with ADT for 6 month. They charged me an annual Radio link fee twice during this period, now I've been told I'm being charged for every response when my alarm gets triggered. When I called the call centre to close my account I was put on hold for good while, and I was insulted and they refused to close my account. Not only am I being charge for the responses but the guards takes 40min to an hour to arrive at my house. When it rains they do not come in until it stops raining. The one time the guard did not do a perimeter check until 3 hours after the alarm was triggered. And I have video footage to proof this.</p> <p>These people are worse than the ********* the claim to protect us from!</p>

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Replies (1)
Adt Security
Adt Security's reply20 Jan 2017, 11:09
Official

We thank you for bringing this to our attention. You will be contacted by someone to discuss further.


Kind regards
Customer services

Best regards,