Customer Services totally Absent and top of the list of worst Customer Services responders.

Dears @ Hellopeter I had been requesting a copy of my contract, (Customer code HEY206 been with them for the better part of 10-15 years). Since 21 Nov 2024 through 5 mails to ***, one mail to *** and one mail to ***, 8 phone calls to Customer Services (inland). On one phone call I asked for the Customer Services responder to forward my call to her superior, (apparently one Me. Maria Kalkoen), on my follow up call the next Customer Services responder said she has never heard the name Me. Kalkoen, rather interesting, who was telling the truth? To date not one response from Customer Services although infinite promises to follow up and return on my calls. Question that springs to mind is this so called Customer Services a farce or is it real? One cannot express how frustrating this is to email a copy of a contract, one would have expected much, much more professionalism from such a renowned business, Customer Services is completely absent. All I need is a copy of my initial contract, nothing more, nothing less, In my mind a simple request that should have taken no more the 24hrs to respond.