Customer service is non existent

I feel providing even 1 star is too much. ADT has provided the worst customer service I have ever received in my life, using the words customer service and ADT in the same sentence is a stretch. It started in October 2023 when I obtained a quotation for an installation. I then signed up for armed response. It took several weeks to obtain copies of the documents I had signed. They have absolutely no idea how Absa rewards work although they're a partner. They came to inspect the alarm installation and advised that someone would be in contact within 5 days to rectify, I'm still waiting for someone to contact me, it's now Feb 2024. I called them a month ago to query this and was told that someone would call me, I'm still waiting for the call. I called them because the bank account number for the service fee is incorrect and I received an SMS that it was unpaid, I called them and emailed the debit order form with correct bank details and still unpaid. I called them to query this a few weeks ago and was told someone will get back to me, again, still waiting for the call. Don't get me started on the response times to an alarm activation. I wouldn't recommend them to anyone