Customer Serivce

I don't have an issue with their response time, HOWEVER, when the control room person phone's first (to check whether a real emergency or not) if they can't get a hold of us, they leave an INAUDIBLE message on my voice mail: mumbling, speaking too fast, impossible to understand - I didn't even know the message was from ADT/Fidelity when I listened to it! Then the ADT Response Officer, could not get access and left a note on my gate - which was completely illegible, I could not even read or decipher the note the hand writing was so bad! To make matters worse, try reporting this to Customer Services. I eventually get through to a Supervisor "Mpho" who promises to help me and send me an email, so I can send her the voice note and the written note by email for her managers. I never hear a word from her again. ADT - you need somebody like me to TRAIN your staff in customer service, because it is shocking. Surely you can do better?!