Control Room does not follow process

<p>I hope this is going to Chris Anderson - Area Manager for Western Cape.</p> <p>I am struggling to get consistent service from ADT Control Room.</p> <p>Over the past few months, my alarm has been faulty which has meant that my alarm goes off almost every day. </p> <p>Be that as it may, my understanding of the process is that the control room phones my primary number (cell phone) and allows it to ring long enough for me to answer it (not just 2 rings and cut the call) so that I have the opportunity to cancel the callout and then to call back after the callout to provide feedback.</p> <p>I get really annoyed when the control room calls my land line, gets no answer (obviously) and then sends a guard out to my house.</p> <p>I only have limited calls a month before you start charging me a fortune and this could all be avoided if the control room actually do their job correctly in the first place.</p> <p>I am working on getting my alarm fixed, </p> <p>I have been a loyal customer for over 10 years but this experience is apalling and definitely giving me a reason to reconsider,</p>