Contract issue

<p> On the 4th May 2017 I received an e-mail informing me about the increase or a review of my monthly fees effective from 1 June 2017. According to the service agreement terms and conditions, clause 10.2 (Costs) states that on the anniversary date of the Start Date, ADT shall be entitled to increase its charges including extra charges. Service agreement terms and conditions, clause 1.26 define Start Date (for a new system) as the date upon which the independent installer or ADT completes installation of the system and the parties sign the Hand Over Certificate. The sales rep, Ignatius Ntshingila visited my home on 23 June 2016 for assessment and during that process he completed the paper work i.e service agreement, installation agreement and hand-over certificate. I only signed the installation agreement form and I refused to sign the hand-over certificate though he completed it. The installation was done by the technician called Masilela on <strong>07 JULY 2016 from 09:20 to 13:50</strong>. Since the installation was done and completed on 07 JULY 2016 why is the increase effective from JUNE not JULY, should not it be on the anniversary date of the Start Date?</p> <p>I called the call centre and spoke to Thando whom I tried to clarify the matter and she was not interested in listening to what I was saying. Shen then say she will forward me the agreement as a proof that the installation was done in June however to date Nothing............ ADT kindly resolve this matter.</p>