1 reviews | Active since Sept 2011
Contract cancelled 2014 still received bill!!
On the 14th of January 2014, I cancelled our contract with ADT with immediate effect.<br> On the same day I received an email with a ticket number EC4F8D452AC33 from ADT confirming email. On the 2nd of February 2014 an invoice was issued to us for R377.56<br> I kept on phoning your offices stating that we did pay for January and that the invoice for February 2014 should be cancelled.<br> <br> On the 16th of May 2014 I complained once again to your offices and an email was send to me from Katlego Modisane with FOU845 JH, saying that someone must contact me as I stated we do not have to pay for February 2014. <br> NO ONE contacted me and the last email ever received from ADT was on the 16th of May 2014 for the phone call. I never received any other correspondences from ADT or any calls.<br> On the 2nd of June 2015 my husband received a sms stating he was handed over to Debtsource for collection? More than 1 year later?!?! Once again I tried to phone, but was told the email for the Director is personal. I forwarded an email to customer center and to ntsotetsi.za@adt but still no response. I also contacted Debtsourse but received an email that they are waiting for a statement. What now?!?!<br>
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
