KN
Khavha N
1 reviews | Active since Feb 2020
24 Aug 2024, 07:17
Contract cancellation
I cancelled my ADT contract February 2024 Ticket: E33B2DD65C131. But to my surprise they are still debiting my account. Even debt collection call centre agent called me i explained that I cancelled my contract. She told me that she can see cancellation on the system. I will only be debited amount for last year where the debit order was returned unpaid. Till today I am still getting monthly statements and they are not cancelling my contract. Debit orders still continuing.
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Adt Security's replyOfficial
26 Aug 2024, 07:37Dear Khavha Nesane
We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind Regards Fidelity-ADT
We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind Regards Fidelity-ADT
Adt Security's reply26 Aug 2024, 07:37
Official
Dear Khavha Nesane
We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind Regards Fidelity-ADT
We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind Regards Fidelity-ADT
KN
Khavha N's updateReviewer Update
06 Nov 2024, 20:23ADT called me to sort out this issue and promised me that they cancelled the contract and the lady that assisted me even told me that I will be refunded. They have been quiet for more than a month now. To my surprise today I received a monthly statement showing that I still owe them.They messed up my credit profile as they updated from March 2024 that I defaulted on my premiums. Now my credit score has been affected..Stay away from ADT contract if you want peace of mind.
KN
Khavha N's update06 Nov 2024, 20:23
Reviewer Update
ADT called me to sort out this issue and promised me that they cancelled the contract and the lady that assisted me even told me that I will be refunded. They have been quiet for more than a month now. To my surprise today I received a monthly statement showing that I still owe them.They messed up my credit profile as they updated from March 2024 that I defaulted on my premiums. Now my credit score has been affected..Stay away from ADT contract if you want peace of mind.