KM
Keneilwe M

1 reviews | Active since Feb 2014

07 Dec 2015, 16:06

CONTRACT CANCELLATION

On 12 Aug 2014 I spoke to Wayde Abrahams telephonically as we well as email and advised that I would no longer continue as their service was pathetic. I paid the outstanding balances and emailed him the POP. Within the conversation there was Dorothy Mann who confirmed the cancellation process. I was advised to send an email to [Email Removed] which I did on the 31/08/2014(REQUESTING CANCELLATION WITH IMMEDIATE EFFECT). The email was responded by Vusi Ngwenya on the 9th September 2014. Which I responded to. I later received a call from Adt requesting to collect their transmitters. The appointment was set up for a Saturday morning however the guy did not pitch. <br> On 1st Dec 2015 i received an sms indicating my account was handed over to DEBTSOURCE I called and spoke to Palesa and she advised she would send me a statement . NOTHING WAS RECEIVED. On the 4th DEC 2015 i received a call from the company ... they said they would send a statement. NOTHING WAS RECEIVED EITHER.<br> I need to understand which contract/ amounts ADTis refering as according to my knowledge I do not have a contract with adt and I am still waiting for them to collect their transmitters.<br>

0
Replies (1)
Adt Security
Adt Security's reply08 Dec 2015, 08:55
Official
Hello kenmok,

We take note of your comments. These have been communicated to our Management Team. You will be contacted by someone later today who can assist you further.

Kind regards
Customer services