CONTINUED PATHETIC SERVICE

I regret the day I moved security companies to ADT POLOKWANE, talk about going from bad to worse. My nightmare has been ongoing since I moved security companies at the beginning of June 2018. Firstly the lady that helped me to migrate Mphuru Doreen me the worst service and told me to disconnect the system as ADT technicians will come and reconnect. To my horror late on that day it was Friday and no one came then I spent the whole weekend without security at my house. This did not go well with me as I had suffered a burglary recently and I communicated my dissatisfaction to her but she did nothing I guess it was expected as she had already bagged her commission.

Secondly I called the Polokwane office to see help as Doreen was not bothered to assist then a gentleman called Lufuno assisted me and sent a technician later that day to assist. His name is Themba then he reconnected and the all seemed to be well. This was short lived as from the same night every time we set the alarm at night on sleep mode to go to bed the alarm goes off and I get called every day and the armed response get sent to the house when I have been explaining to the control room that there is something wrong with the connection to the control room.

I then called the control room at Polokwane again I was transferred to Lufuno and explained my predicament that every night I get called then he promised he will send a technician who never pitched for the whole of last week ending 22 June, this meant that literally the whole of June i was called to explain the same thing.

Today the 25/06/2018 I followed up with him and a new technician was sent to my house who did not manage to fix the problem.

I am deeply shocked and amazed that a big security company like yours is failing to help me as a one client. Wowwwwwww in the meantime I spend sleepless nights responding to calls that could be avoided if we were told what is the problem with false activation.

I am pleading to whoever is reading this message to help me to find lasting solution to my problem.