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NTOMBIFUTHI N
1 reviews | Active since Sept 2011
26 Feb 2015, 14:21
CONTINOUS BILLING OF AN ACCOUNT THAT IS CLOSED
ADT IS CONTINUING TO BILL ME FOR THE ALARM THAT IS SUPPOSED TO HAVE BEEN CANCELLED DISCONNECTED. ON THE 3RD OF FEB 2015 I CALLED AND SPOKE TO MEGAN WHO WAS RUDE, WHO TRANSFERRED ME TO ANOTHER CONSULTANT WHO PROMISED ME THAT THE DEBIT ORDER FOR THE ALARM AT MY PREVIOUS RESIDENT WILL BE CANCELLED AND THERE WAS SOME MONEY DUE TO ME BY ADT. TO MY SURPRISE I WAKE UP TODAY THE SAME DEBIT ORDER WAS RUN BY ADT AGAINST MY BANK ACCOUNT. THE LETTER OF CANCELATION WAS SENT THROUGH TO ADT WITH THEIR CONSULTANT OLEBOGENG WHO CAME TO HAVE ME TO SIGN THE NEW CONTRACT. I WANT MY MONEY FOR THIS MONTH AND THE PREVIOUS AMOUNTS THAT I WAS PROMISED TO HAVE BEEN DEPOSITED TO MY ACCOUNT BY NO LATER THAN 21 DAYS.
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Replies (1)Adt Security's replyOfficial
26 Feb 2015, 14:36Hello ZuzuMchunu,
We take note of your comments. These have been communicated to our Management Team. You will be contacted by someone later today who can assist you further.
Kind regards
Customer services
We take note of your comments. These have been communicated to our Management Team. You will be contacted by someone later today who can assist you further.
Kind regards
Customer services
Adt Security's reply26 Feb 2015, 14:36
Official
Hello ZuzuMchunu,
We take note of your comments. These have been communicated to our Management Team. You will be contacted by someone later today who can assist you further.
Kind regards
Customer services
We take note of your comments. These have been communicated to our Management Team. You will be contacted by someone later today who can assist you further.
Kind regards
Customer services
