Constant calls, no action

Not sure how many times I've spoken to accounts people at ADT already. Firstly, my account number doesn't match my surname, but that apparently can't be changed. Personal pet-peeve, but not an issue. Then when I signed up, my account number was meant to end in a 2, but on the system, ends in a 3... So being told I haven't paid in months, I email ADT, oh... they see the problem, don't worry, we'll change our system, find your payment, and this'll never happen again... until next month. I've constantly asked if I must change my reference and get told \no, that'll confuse things\"... really? More confusing than this?<br> <br> So now since I'm getting no actual response going direct, now I'll be going public... hopefully it'll be a metaphorical \"gun to the head\", like the literal \"gun to the clients head, using client as a human shield\" tactic that your reaction guys use, when they don't just sit outside and tell the client to investigate.<br> <br> Oh, and this lack of action isn't taking either party forward, so lets try fix it this time round, right?"