Complete lack of service when trying to move properties

Adt were our security company until end October 2022. We moved properties and despite numerous attempts to get our alarm moved by the company, including speaking to high level management, we had no luck here. In fact we were told on three different occasions that our alarm contract was canceled as of end Oct 2022. So we went with that, and contracted another security company.

Now, ADT keeps debiting my account, despite me calling them twice and being told to speak to accounts. I cannot get hold of anyone in accounts, nor do they call me back. If our service was canceled, as three different call center consultants confirmed in Oct 2022, why are they still debiting my account? I now think I have to take this to the Consumer Complaints Commission as I can't afford to have these debits constantly being reversed, or the possible bad credit name I can get should ADT decide to list me with the credit bureau. This lack of service is beyond unreasonable! Worst security company in the country by my estimate.