COMPLAINT REGARDING NO SERVICE RECIEVED

Sent: Saturday, December 3, 2022 12:39 PM To: *** <***> Subject: DEBIT ORDER CLIENT CODE AND018- GR Dear Sir/Madam

Please see my emails to ADT and information below, as ADT is completely ignoring me someone told me to contact Hallo Peter.

My bank account was debited by ADT with R885.22 on 25/11/2022, I have requested my bank to reverse it as you do not have any right to debit my account for a service I did not receive. My bank informed me they cannot reverse it as it is a DebiCheck debitorder.

I am sure it is for a lock which I have been trying to get since 21/7/2022.

Twice your technical department arrived at our house with the wrong lock, I then requested them to deliver the lock to my wife's business as we are not home all the time.

The wrong lock was delivered again. I sent emails to your Sedgefield office on 1/9/22,7/9/22 and 27/9/22 to inform them to collect the wrong lock and I even sent them exact measurements for the right lock.

A lady from your Plett technical department also phoned me and promised to resolve the issue.

I did receive replies on my emails but to date no luck, the wrong lock is still waiting to be collected.

I sent another email on 15/12/2022 to *** and received an automatic reply with ticket number Ticket: ECAF39A63D507 Re: CLIENT CODE - AND018-GR.

To date no reply again.

I phoned ADT head office again to reverse the debit order and once again no reaction.

I sent another email to the ADT Sedgefield office on 27/12/2022, no out of office reply received so I assume they are in their office .

Please advise.

Regards

BBF Andries