Complaint from ADT for over activating alarm system during testing with technician

On 19th September 2024 we received a call from ADT Pinky N. to state that we were over acting our alarm system. Instead of checking what the problem was she had a complaint against us. We had the technician test our system due to the fact that we could not activate the system and thereafter had to test the system. For the 4 or 5 years that we have been with ADT if we called them out 5 times for the year was a lot. We pay for a service and we should be allowed to press the panic button if we need help, however on the day that we did need them they did not show up because it was raining that recorded as a flood zone even though we were not. I think that Pinky forgets that this is the service we pay for and that they cannot complain about their clients activating the system, its a service they provide. However with this type of treatment we might have to look for another service provider.