Complaint against J-Bay and Head Office

After a very poor experience with the technical team not properly doing the upgrade job that was requested, despite them being the ones with whom my husband and I did the walk through the house discussing our requirements. The technical team were late for every appointment, one technician in particular has a poor level of customer service and is borderline rude, and the workmanship was very bad, and evidently the result of laziness. The follow up on the complaints were no better. No feed back despite numerous tries through the J-bay branch, then the PE Tech manager, and then through social media. I got a reply via FB to send the detailed story to a specified email address which I did, and a week later - no response still. The \Social Media Team\" then rep**** to my follow up message requesting my contact details to have somebody get back to me - HA! Too lazy to phone the branch themselves to get the information which is all sitting with them already. I continue to discourage EVERYBODY I meet to NEVER use ADT Services. <br> A poor reflection of the company when in fact their armed response team were very helpful. "