Complaint against ADT Security: Across the road and still TOO slow to stop 6 break-ins!

<p>My name is Charmaine van Willing currently residing in Goodwood, opposite N1 City Mall. ADT Security's office are right oppose my house and should not take them more than 5 minutes to drive out to my house. </p> <p> </p> <p>For the past 4 years I have been the victim of 6 break-ins. Every time my house alarm would go off inside my house and also at the ADT Security's offices. ADT Security would then phone me to confirm that my alarm just went off and then approximately 20 minutes later arrive at my house (when they are just across the road) only to phone me again and inform me there was a break-in. </p> <p> </p> <p>ADT Security informed me that they were at my house within 3-4 minutes, which is not the case. I actually walked over to their offices and got a report stating that they took approximately 20 minutes to get to my house after the alarm went off. </p> <p> </p> <p>On one break-in occasion ADT Security drove out to my house, but received another call and left my house to attend to the next call. Luckily for me the Goodwood Armed Response was also outside my house at that time and I assume ADT Security thought that was fine to leave my house in their hands while they go attend to someone else's call. I do not even have a contract with Goodwood Armed Response, but I was ever so grateful that they were there. </p> <p> </p> <p>I wonder sometimes whether ADT Security has enough security guards driving around, because every time it is the same security guard who attends to my house alarm calls. I have been with other security companies, but because ADT Security is just across the road from me I changed to them. Unfortunately no benefit to me AT ALL. </p> <p> </p> <p>With every break-in I have unexpected bills to pay: fixing my house, burglar bars, safety gate(s), I even had electric fencing added to my backyard etc. Then I still have to claim from my insurance for the house contents ******. I am on my third insurance contract in the past 4 years and because I am a high risk customer, I now have to pay an excess fee with every claim, which I had never had to pay before. </p> <p> </p> <p>I am very disappointed with ADT Security's service. I am flabbergasted that ADT Security has been unable to catch the ********* during my 6 break-ins, and they are just across the road from my house! </p>