Complaint

We changed to ADT December 2013, as per a referral from a friend because of the good service, and then she would get 2 months premiums free for the referral. Up to now this hasn't happened. The actual comlaint is about the beam that was installed on the property. Without any interference or triggers the beam activates the alarm, even at 2 or 3 o'clock in the morning. This has been reported to the local branch many times. The receiver has been replaced since ADT said this is the problem. But still the same story. Currently we cannot activate the beam at all as it does not serve the purpose that it is intended for, as it keeps activating the alarm for no reason. I'm afraid that this will cause the control room to not take alarms from my property seriously, giving my family and I a false sense of security. I need for someone with the proper knowledge to check what the problem with the beam is, and have it fixed to work the way it should. Jason and Allen from ADT came to my property 2 weeks ago, they said that they will monitor it, but no feedback yet. I am religiously paying my full monthly premium, yet I am paying for a system that does not work 100%.