Closed account

Good day

I previously held an account with ADT which has now been handed over to some debt collector over an account which I closed in April of 2017.

This account was closed and I cancelled the contract due to me being unemployed. They reckon I owe over R1200 for a cancelltion fee.

I find this utterly disgusting and made numerous attempte to contact ADT security to recieve no assistance whatsoever.

Its hard to beleive that your business consist mostly of customer service via telephone yet they cannot find recorded phone calls or notes of prior communication.

In march when I became unemployed I spoke to a manager within the contact centre who advised me I needed to pay the outstanding balance on my account and a month's premium which will be considered the cancellation fee. No record of that conversation can now be found. My accoubt was debited in March for 2 months premiums.

Every time I contact the Service centre I am told the matter will be looked into and no contact is ever made again. You need to find records of previous conversations as well as monies that was debited out of my bank account.

I do not owe ADT security anything. I would like you to please remove my name from your collections and send me a letter to confirm this account has been closed.