1 reviews | Active since Sept 2022
Clients are just a number towards the sales target to ADT!
My parents property was broken into on a Friday. They have had ADT for over a decade as loyal customers might I add. The culprits gone into the house through the roof and cut the alarm wires from there. ADT phoned my mother and brother (who is the secondary contact) and because we had a family engagement both did not answer the call. that was on Friday at 7:10pm. On Sunday when my parents got home around 2:30pm they found their house a mess. I phoned ADT on Sunday at 4:10pm and the lady said the alarm had lost signal on Friday and they called ONCE and had sent their guard who had done an external assessment. We do not have proof of that assessment as no note was left and I cannot comprehend how ADT prides itself in being a security of choice when they can go with an elderly clients system being off signal for over 2 days and phone ONCE and get no response yet be okay with that. So much could have been going wrong in the house and they would never have known.
I sent an email to them asking for the report of how the matter was handled since the alarm system going off. I have not received ANY FEEDBACK since my email which I sent Monday morning.
I realise that to ADT my parents are a number which is why when they came to fix the arm they left a quote so that my parents can get more beams. Go figure! The extent of ADTs commitment!
We are in receipt of the above complaint.
Please urgently provide us with you parents details to trace the premises on our data base. Please also advise which branch they would fall under.
We will then escalate this to the relevant department's Manager to call to further discuss.
Kind Regards
Fidelity-Adt
We are in receipt of the above complaint.
Please urgently provide us with you parents details to trace the premises on our data base. Please also advise which branch they would fall under.
We will then escalate this to the relevant department's Manager to call to further discuss.
Kind Regards
Fidelity-Adt
Mthembu is their surname.
I am glad you are able to respond to Hellopeter because the email I sent on 26 September which has not been responded to has all the details.
Mthembu is their surname.
I am glad you are able to respond to Hellopeter because the email I sent on 26 September which has not been responded to has all the details.
Thank you. We will escalate this to the Armed Response Manager to call you to further address and possibly resolve.
I do see that a technician was dispatched today to your premises address.
Kind Regards
Fidelity-Adt
Thank you. We will escalate this to the Armed Response Manager to call you to further address and possibly resolve.
I do see that a technician was dispatched today to your premises address.
Kind Regards
Fidelity-Adt
As a family we wish to get to a point where we are confident that our parents are safe with ADT as the security company. I would therefore appreciate a response to my emails to ITOC@fidelity... and alwaysthere.c@fidelity
As a family we wish to get to a point where we are confident that our parents are safe with ADT as the security company. I would therefore appreciate a response to my emails to ITOC@fidelity... and alwaysthere.c@fidelity
You need to speak to the Armed Response Manager and he in turn will be able to send whatever you need via e-mail.
Kind Regards
Fidelity-Adt
You need to speak to the Armed Response Manager and he in turn will be able to send whatever you need via e-mail.
Kind Regards
Fidelity-Adt
Again, your last response proves the lack of committment to being accountable for the security service or lack thereof that your customers pay for monthly. I do not need to speak to anyone. On sunday 25.09.22 we had 3 members from the armed response come to my parents house and not one of them could account. talking to the manager on the phone will not assist. he can check the email sent to the above mentioned adresses and send through a formal response IN WRITTING.
Again, your last response proves the lack of committment to being accountable for the security service or lack thereof that your customers pay for monthly. I do not need to speak to anyone. On sunday 25.09.22 we had 3 members from the armed response come to my parents house and not one of them could account. talking to the manager on the phone will not assist. he can check the email sent to the above mentioned adresses and send through a formal response IN WRITTING.
We have asked the Armed Response Manager to e-mail.
Kind Regards
Fidelity-Adt
We have asked the Armed Response Manager to e-mail.
Kind Regards
Fidelity-Adt