AF
Avron F

1 reviews | Active since Jul 2011

11 May 2016, 08:09

Check home security system

<p>Yesterday the 10/05/2016 I had a call from ADT telling me that someone wants to come out and see my installation of the security system on Thursday and that is the time when she can come see me. Not when is it possible to come out at my convienence it is to her convienence. It needs to be at my convienence! So far I have had no feed back on the complaint I made yesterday about this and it has been now over 24hrs which they say they will get back to me in 24hrs. I need to have someone come out on the Friday afternoon to check my alarm system!</p>

0
Replies (2)
Adt Security
Adt Security's reply11 May 2016, 12:34
Official

We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.


Kind regards
Customer services

Best regards,

AF
Avron F's update13 May 2016, 08:07
Reviewer Update
Thank you very much for sorting out my issue and getting back to me as soon as possible. Your response was good it was just a pity I had to do this in the first place to get a response. But I am glad to see that your clients are heard and the distress is felt by your company. Thank you again