Charges for an alarm that DID NOT work

I have been paying a year for an alarm system during which time did not work at all to our satisfaction. Numerous tests done during the past 12 months but no response received from ADT. After being fed up, we have decided to cancel and replace with a much better service provider however ADT insists that an early termination charge of R1 150 be imposed due to the early termination of a 24 month contract. Let me ask, IF YOU DO NOT PROVIDE A SERVICE FOR THE LAST YEAR, WHY THE HELL WOULD I NOW PAY YOU AN ADDITIONAL AMOUNT TO CANCEL? This does not make sense. Surely this is a breach of contract and an example of extremely poor service. No response received when requesting details for the Ombudsman. This is against the law in itself as Service Providers are obligated to provide these details to consumers!<br> <br> Seriously Irate<br> RAM02633