Charged when I'm a responsible customer

Hi, I've been with ADT a long time and hardly get false alarms. I recently installed new outdoor sensors which unfortunately caused a few alarms on one day. Now suddenly, as a responsible customer I get an sms telling me I will be billed. This is offensive. After I got home last night I immediately set my new sensors to be less sensitive. I'm a responsible customer and take offence to this. My neighbour alarm goes off daily and she does nothing about it but I immediately fix my issues. Getting a message like this in Christmas day is not nice. Also on top of this remember I have 2 homes on the account. Consider this also. Plus, last time there alarm went off my my second home, they responded but went to the wrong house. Really concerned about ADT.