1 reviews | Active since Oct 2015
Charged by ADT AGAIN following cancelation 4 month
My ADT account was taken over by the new tenant in August 2015. I received written confirmation from ADT confirming this. Yet every month without fail I receive an invoice for R2378.25 and every month I call the call centre. And every month I am told my account balance is R0.00. In October 2015 I submitted a Hello Peter complaint and was assisted by customer services. I was told there was a system error which was now corrected, and my credit rating had been updated accordingly. BUT guess what I just got an invoice for the 4 month since my cancellation! This is completely unacceptable, what do I have to do to update an ADT account I should no longer even have! ADT you are negatively impacting on my credit rating EVERY month. At this rate I won't be able to rent another property at which to use your services even if I wanted to! The sad thing is that your previous response turned my complaint to a compliment. You have just undone all the good work and no amount of good service will improve my perception of ADT. In fact you are lucky that all I discuss is my billing issue and not the service I received from you during my contract. If I receive another invoice I will discuss that next!
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
