1 reviews | Active since Sept 2013
Charged after policy Cancellation
I canceled my ADT security subscription on the 15th of August after it took ADT over 30 minutes to respond to a security incident where a group of guys broke into my property. Another local security company used by my neighbours responded in less than 5 minutes thanks to my neighbours, while I was being directed from pillar to post by ADT. After the incident, I then moved to the security company that was of help. At this point ADT told me I still have to pay for the coming month since their notice period is 30 days. They've however continued to deduct money from my account for the past 2 months. I have lost all trust when it comes to ADT, I have been a client of theirs for about 5 years now, and I would not recommend them to anyone.
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
Best regards,
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
Best regards,
