1 reviews | Active since Jul 2020
Charged a call out fee and problem Still not fix! Disappointed!
I'm truly disappointed! A month a two ago I told you people that I'm having problems with my alarm system and please teach me how to put the alarm on without having to use my phone and you charged me R650 for a call out fee and you added so about R800.. Neither me or my family was shown how to arm it and your people sat for hours doing something only for us now to have another problem where it just randomly goes off when we in the damn house when we haven't even armed anything or it goes off and when we go and check nothing has actually been triggered! So this is what I expect....your people will come again and I AM NOT paying another R650 because now it honestly just feels like you guys are ******** me and trying to charge me more for your people coming without us requesting or the alarm being triggered! I'm truly not impressed
Apologies for the late response. I got back from leave today and saw your post on Hello Peter.
Please confirm which branch your are with and provide me with the cell number connected to the premises in question. We cannot unfortunately trace the premises with the contact information given.
I would like to escalate your concerns to the relevant department to call you to further assist.
Will await your response.
Thank you for your co-operation regarding the above.
Kind Regards
Fidelity-Adt
Apologies for the late response. I got back from leave today and saw your post on Hello Peter.
Please confirm which branch your are with and provide me with the cell number connected to the premises in question. We cannot unfortunately trace the premises with the contact information given.
I would like to escalate your concerns to the relevant department to call you to further assist.
Will await your response.
Thank you for your co-operation regarding the above.
Kind Regards
Fidelity-Adt