1 reviews | Active since Nov 2010
Charge me twice
We have 2 house under one account with adt within 2km from each other.Currently both have faults on the alarm.I phone in to book both at the same time and I get told that I will be charged a callout fee for each residents, meaning that I will pay the same callout fee twice.So you want to charge me the same amount for driving 2km further after repairing the 1st unit and getting the business for both?That's not only greedy but dishonest!Now I have had issue with your companies dishonesty in the past so I sugest you resolve this matter VERY quickly.I'm about 2min away from canceling everything with ADT and phoning Monitor Net to take over the equipment and as I own everything I'll move in the same time it takes me to make up my mind!I also expressed my dissatisfaction with the lady taking the booking and asked her to speak to her manager and get back to me, this was Monday and still no call,very professional!<br> <br> Also I have nove requested Tax Invoices since 2013 as I'm also sick and tired of you blaming the SYSTEM!<br> <br> I have no issue in phoning Mike Kidson again, he wasn't impressed with you the last time to say the least and I don't believe things would be any different this time round.
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
Best regards,
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
Best regards,
