LB
Louise B

1 reviews | Active since Dec 2014

14 Apr 2016, 16:05

CHANGE OF DETAILS

I have a property situated in Witbank linked to ADT.<br> I cannot supply ADT with the password as my father used to live in the property approx. 5 years ago and in-between there have been numerous tenants. My father has slight Alzheimer's and cannot remember the password.<br> In-between tenants could of changed passwords as well.<br> The only thing that has not changed over the years is the code<br> I need to change the contact details to the present tenant, but this is not possible as they need my fathers \password\"<br> The account is in MY name - I PAY it monthly, but am unable to make any changes.<br> I NEED ALL THE PRESENT DETAILS ON THE ACCOUNT S****PED AND THE PRESENT TENANT /MYSELF ONLY ON THE PROFILE WITH A NEW PASSWORD.<br> It is very frustrating that myself and OLD contacts (that have been changed before) are receiving calls in the wee hours of the morning.<br> Can someone at ADT perhaps assist as I am very frustrated presently - i live in Pretoria and get called for the alarm that goes off in Witbank.<br> If I am unable to get changes made, the only option will be to cancel the contract and take out a new contract."

0
Replies (1)
Adt Security
Adt Security's reply15 Apr 2016, 08:52
Official
Hello TeddiBear,

We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.

Kind regards
Customer services