CARELESS AND DISRESPECTFUL ATTITUIDE

Hi, Im going to need your management team to listen to a recording that happened on Saturday morning at our residence, The Home alarm went off at about 05:30 as i was busy deactivated it the call center agent contacted me, i informed her that i was not sure if everything was safe as i have not yet gotten chance to go check in our living room where the alarm was activated. She ignore me and kept asking if everything was fine, I had to ask her again to just hold on for 5 Minutes so i could check, where she just kept quiet and i them had to assume she cared about what i was asking her, i checked and when i got back to the phone she had hung up. Not once requesting my password or giving 5 minutes out of her day to hear if everything was fine inside the house. About 15 minutes later a ground team member arrived at our house, who also stated i should complain as lives are at risk, and this kind of thing can not be taken lightly.