LD
LAYLA D

1 reviews | Active since Jun 2010

02 Oct 2015, 16:20

CANCELLED SERVICES -BEING BILLED AGAIN 3X

I HAVE CANCELLED ADT ALARM, AS I WAS GOING THROUGH A DIVORCE, AND COULD NOT AFFORD IT. I AND THIS WAS DONE IN EITHER SEP 2012 - BUT ACCORDING TO ADT FEB 2013... NONETHELESS, <br> ALL OF A SUDDEN I GET DEBITED EVERYMONTH SINCE JULY! AFTER CALLING THE CENTRE, FEW TIMES.<br> THEN I GET THREATENING SMS I HAVE OUTSTANDING AMOUNTS DUE?<br> I NEED TO GO EVRYTIME TO BANK TO RETURN THE MONEY INTO MY ACCOUNT AND GET PENALISED A R20 , WHICH I HAVE TO TAKE THE LOSS FOR!!! I CALLED AND SPOKE TO Bongisani Ndlovu AND HE CANCELLED ON HIS SIDE, THAT SAME DAY 30 SEP 15- HE SENT AN EMAIL TO CONFIRM, THE EVENING AGAIN ANOTHER SMS , ANOTHER DEBIT OFF AGAIN!!! I CANNOT WAIT 4 DAYS FOR THEM TO SEE HOW THEY STOLE MONEY OUT OF MY ACCOUNT , AND WAIT ANOTHER 10DAYS TO REFUND ME, THE MONEY IS NEEDED. I MAY HAVE LOST A R80 INTOTAL .. THINGS DONT COME EASY FOR PEOPLE LIKE ME, I WORK FULL TIME AND I HAVE TO SELL XTRA THINGS TO EARN MORE MONEY, I HAVE KIDS TO SEE TO AND BILLS TO PAY!! THIS IS TOTALLY UNESSARY . A LADY CALLED AFTER I SENT A MSG OF FACEBOOK, SHE SAID THERES A GHOST IN THE SYSTEM AND NO MORE DEBITS WILL TAKE PLACE! THIS IS TERRIBLE AND I WANT MY MONEY BACK!!

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Replies (1)
Adt Security
Adt Security's reply05 Oct 2015, 11:54
Official
Hello sulayla,

We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.

Kind regards
Customer services