DW
Diane W

1 reviews | Active since Jul 2015

03 Jul 2015, 11:11

Cancelled ADT Contract bad attitude

I gave ADT 30 notice to cancel the contract as per my contract with ADT.<br> <br> I receive a sms to call Tumi telling me to phone her about my cancellation, she said I had a 24 month contract then she askes me to send her my contract as it will take longer for her to find my contract??<br> <br> I sent her my contract, I hear nothing for 3 weeks.<br> <br> Until ADT try and take money out of my account at the end of the month.<br> <br> I call again and Tumi is on leave I must now send the contract to Daren who said Tumi supervisor Anisa Siwa said I must email my contract again they cannot get into Tumi's computer.<br> <br> I hear nothing.<br> <br> I call again ask for accounts now the 4th or 5th person says I must send him the contract.<br> <br> He said I have a 24 month contract until I pay the balance of the contract I will be debited every month. When I said I have a 30 notice contract he told me NOBODY has 30 day cancellation contracts with ADT.<br> <br> ADT office Staff attitude is disgusting, we are sick and tired of ADT attitude.<br> <br> 150 homes are cancelling ADT in our area moving to CSS because of their despicable attitude. <br> <br> This is still not sorted out. I will never ever have anything to do with ADT again.

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Replies (1)
Adt Security
Adt Security's reply06 Jul 2015, 13:18
Official
Hello DLWOLTER,

We thank you for bringing this to our attention, you will be contacted by someone, where they will look to assist you further.
Kind regards
Customer services