1 reviews | Active since Jul 2015
Cancelled ADT Contract bad attitude
I gave ADT 30 notice to cancel the contract as per my contract with ADT.<br> <br> I receive a sms to call Tumi telling me to phone her about my cancellation, she said I had a 24 month contract then she askes me to send her my contract as it will take longer for her to find my contract??<br> <br> I sent her my contract, I hear nothing for 3 weeks.<br> <br> Until ADT try and take money out of my account at the end of the month.<br> <br> I call again and Tumi is on leave I must now send the contract to Daren who said Tumi supervisor Anisa Siwa said I must email my contract again they cannot get into Tumi's computer.<br> <br> I hear nothing.<br> <br> I call again ask for accounts now the 4th or 5th person says I must send him the contract.<br> <br> He said I have a 24 month contract until I pay the balance of the contract I will be debited every month. When I said I have a 30 notice contract he told me NOBODY has 30 day cancellation contracts with ADT.<br> <br> ADT office Staff attitude is disgusting, we are sick and tired of ADT attitude.<br> <br> 150 homes are cancelling ADT in our area moving to CSS because of their despicable attitude. <br> <br> This is still not sorted out. I will never ever have anything to do with ADT again.
We thank you for bringing this to our attention, you will be contacted by someone, where they will look to assist you further.
Kind regards
Customer services
We thank you for bringing this to our attention, you will be contacted by someone, where they will look to assist you further.
Kind regards
Customer services
