Cancellation ****!!!!!!

On the 1st week of September 2022 I called adt and informed them that I was leaving my apartment in witbank and therefore would not be needing their services there and wanted to find out the procedure to cancel. The person I spoke to told me as long as I’ve called them and informed them they were gonna send an email of cancellation and that that was it. Mid- September I decided to call and confirm if indeed I’d gotten the cancellation and the lady I spoke to confirmed the cancellation. To my amaze, 1st of October my account was debited by adt, so again I called and enquired &was told the person I spoke to mistook another accomodation in Middelburg that appears everytime they type in my email address and apologised but claimed I shouldn’t worry cause it was sorted already. Mid October again, confirmation call and was told it shows on the system the witbank apartment has been cancelled. Again, 1st of November, debit order, so I got really agitated now cause I’m busy paying for a system that hasn’t been in use for the past 3 months which I find unfair. The guy Id spoken to in October said unfortunately my last payment would have to be in November eventhough it was their mistake for giving me wrong information but I agreed cause I just wanted to get this whole thing over and done thing. At this stage I’m even sorry I went with adt because now I don’t know if this is a ******** strategy to keep taking money from clients for services u know you’re not rendering. I was told by tgat guy that the radio would be collected on tge 2nd of December but still nothing. I then spoke to another lady who later in promised me that she would personally see to finish as she works with cancellations and all the money that was withdrawn later would be reversed,still no cancellation. Very disappointed with adt and am really requesting someone to assist me on how to move forward here.